📧 Rackspace Email Changes Frequently Asked Questions

🔔 What’s Changing?

Effective April 1, 2026, pricing for Rackspace Email accounts changed as follows:

• 1GB Email: $3.00 → $12.00 per account
• 5GB Email: $3.75 → $15.00 per account
• 25GB Email: $7.50 → $30.00 per account

If your business is still using Rackspace Email through our managed service, these updated rates now apply.

🧾 What happened?

Rackspace recently introduced significant changes to their email platform pricing with limited notice.

• We sent communication to affected customers on February 26
• We explored options to extend the timeline, but that was not available
• As a result, we are transitioning away from Rackspace as a managed email service as of 12/31/26

To continue your email service, you must transfer to your own Rackspace account or complete a move to another provider before December 31, 2026. Beginning January 1, 2027, MI4P will no longer manage or support Rackspace Email.

❓ Why is MI4P discontinuing managed Rackspace Email?

Changes in Rackspace’s pricing and the requirements of managing the service have led MI4P to discontinue offering Rackspace Email through our reseller account.

You can continue using Rackspace through an account you own, with billing and support provided directly by Rackspace, or choose another email provider that meets your business needs.

🔑 What are my options?

You have two main options moving forward:

1. Move to Your Own Rackspace Account (Simplest Option)

• No email migration is needed
• You keep your existing mailboxes and email addresses.
• You work directly with Rackspace for billing and support.

👉 This is the quickest and least disruptive option

2. Move to Another Email Provider

• You can select another email provider, such as Microsoft 365 or Google Workspace, and work directly with that provider or your IT professional for setup and migration.

Please let MI4P know your plans so we can coordinate any steps needed from our side.

👉 This option gives you full flexibility

🌐 Will my domain need to be moved?

No.

This change only affects your email service.
Your domain and website can remain exactly where they are.

💲 Can I switch to a smaller or cheaper plan temporarily?

No.

The plans previously offered through our service are no longer available, and we are not able to move accounts between legacy plan options.

🧾 Why did my invoice increase?

If your email service remained on Rackspace after April 1, 2026, your invoice reflects the updated pricing shown above.

We understand this may impact your current setup and are here to help you explore alternative options.

💸 Can I get a refund?

Refunds are not available for Rackspace email services. We shared advance notice of these changes and encouraged clients to let us know by March 31, 2026 if they planned to transition.

If your service remained on Rackspace after that date, the updated pricing now applies. We’re here to help you move to another option at any time.

🤝 Can someone help me decide what to do?

Absolutely.

If you’re unsure which option is best:

• We can answer general questions
• Or connect you with a Tech Support specialist for more detailed guidance

📞 What should I do next?

If you haven’t selected an option yet, we recommend doing so soon.

📞 1-800-736-0688

📧techsupport@mi4p.com