Handling Bad Debt in Odyssey

Odyssey supports the ability to mark invoices as Bad Debt, ensuring better tracking of uncollectible amounts for accounting purposes.

Chart of Accounts

• Within Accounting > Chart of Accounts, a new system expense account called ‘Bad debt’ has been added.
• This account is flagged as the default Bad Debt account within Accounting > Default accounts but can be adjusted as/when desired.

Default Accounts

• A new setting is available under the ‘Default Accounts’ screen to specify which expense account should be used for Bad Debt.
• Users can change this account by selecting a different account from the dropdown and selecting ‘Save’.

Invoices Screen – “Overdue” Tab

• An ‘Overdue’ tab provides visibility into invoices that have not been paid based upon their ‘Due date’.
• This screen shows the overdue duration (in days) and allows users to filter the list using the top header of the table.
• Invoices marked as ‘Bad debt’ or ‘Voided’ are excluded from this view.

Marking an Invoice as Bad Debt

• Invoices can now be marked as Bad Debt, either individually or using the batch action tool.
• To do so:
  • Select the drop-down arrow to the right of an invoice
  • Select ‘Mark as bad debt’

• A pop-up modal will be presented, asking the user to proceed or cancel
• Upon selecting ‘Mark as bad debt’, the invoice Amount Due will change to $0.00.
• The row will adjust showing the amount now marked as ‘Bad debt’.

• A corresponding expense transaction will be logged in the assigned ‘Bad debt’ account.

• A notification in the upper-right will appear on the invoice to indicate it is marked as Bad Debt.

• The invoice can no longer be edited.

Contact Profile – Bad Debt Tab

• When a company, branch, or contact has invoices marked as ‘Bad debt’, a new ‘Bad debt’ tab will appear in their CRM profile.
• This tab lists all associated ‘Bad debt’ invoices for quick reference.

• Users may search for a specific invoice, or order number using the ‘Type to search’ field
• Selecting ‘Review invoices’ will take the user to the Accounting > Invoices tab to view the bad debt invoices as needed.