We hope you'll agree that it's pretty easy to work your way through the Control Center and that it's clear what the settings do. If you ever run into trouble, though, the Client Support tab will point you in the right direction. With our growing knowledgebase of answers to the most common questions and our online support request system, you can be sure to get assistance quickly.

What to do when you have a question

We do our best to make it easy for you to understand and to use your website. If you find that you need an answer, here are the key ways to find help:

• Look for question marks or on-page instructions for additional hints
• Search the Knowledgebase for articles that address your question
• Submit your question through our Support request system
• Call our customer support team directly

Look for question marks or on-page instructions for additional tips on using that feature

Some pages have circled question marks available. Hovering your mouse over those question marks will reveal a pop-up box with additional instructions.

Sometimes the instructions are right in front of you. Be sure to look for instructions at the top or the bottom of the page in question, just in case you may have overlooked them at first.

Search the Knowledgebase for articles that address your question

We have a growing Knowledgebase full of articles addressing the most common questions from our customers. It's likely that your question has come up before and has an article to address it.

To access the Knowledgebase:

1. Choose Client Support from the top menu
2. Choose Knowledgebase from the sidebar
3. Use the search tools in the sidebar to locate any articles that may address your question

Submit your question through our Support Request system

Our Support Request system gives you an easy way to contact our Customer Care Team, and also gives you a place to keep track of the status of any previously submitted questions as well.

To submit a support request:

1. Choose Client Support from the top menu
2. Choose Ask a New Question
3. Complete the form to submit your request. We can help you best when you:
   • Provide meaningful subject lines
   • Provide as much detail as possible, especially if you are reporting a suspected bug
   • Attach a screenshot of the issue in question, using the Choose File tool to attach it to your request
4. Our support team will process your request as quickly as possible, and will respond to the email address associated with your account

Call our Customer Care Team directly

Our Customer Care Team is available if you prefer to pose your question directly to a live person. Please call us at 1-800-736-0688 Monday-Friday between 8AM (CST) and 4:30PM (CST)

Go from Intermediate to Expert

This is the end of the Getting Started series. You are now familiar with the features of your website that you will be dealing with the most frequently. There's much more to learn, though. You can become a Marketing Ideas For Printers expert by reading our other Knowledgebase articles, conducting experiments on your website (for instance, creating a customer account on your website and placing an order, to see how the customer experiences your website), or sending your specific questions to our customer care team for clarification.

Now, get out there and sell some printing!

Want to review something that we covered earlier in this Getting Started series? Consider reviewing the first article, which also has a link to every article in the series: 01 - What It's All About